Question 1

How do I clean my wool carpet?

Accepted Answer

Regular maintenance and periodic cleaning will increase the life span of a carpet and also greatly contribute to maintaining its good appearance. Cleaning should be proportional to the amount of soiling to which the carpet is subjected - the more dirt is deposited on the carpet, the more intensive the required maintenance.

Question 2

Can I use a vacuum on wool?

Accepted Answer

We recommend vacuuming wool carpets at least once per week with a suction-only vacuum, or a vacuum with a rotating brush using the highest setting.

Question 3

Do you recommend a professional cleaner?

Accepted Answer

We recommend professional cleaning to ensure your wool carpets are always looking and feeling their best. Even if there are no visible signs that your wool carpets are dirty, having your carpets and rugs professionally cleaned approximately once every one to two years will ensure that your investment stays beautiful for years to come.

We recommend Aero Carpet Services as a local option.

Question 4

Is wool durable?

Accepted Answer

Wool fiber is naturally more resilient than synthetic. As a result, wool will not matt or crush like synthetic fibers will. Wool has a natural ability to shed water; an important characteristic considering that 80% of carpet stains are water-based. 
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Wool fiber is made up of overlapping scales, arranged much like roof shingles, in an upward fashion. This natural arrangement keeps small particles of dirt near the surface where it can be easily released by vacuuming. Another benefit of this arrangement aids in wool's ability to resist wear and tear from abrasion. A completely natural and renewable product. For more information, we recommend visiting Wool Safe

Question 5

Do you offer samples?

Accepted Answer

Ordering our samples is easy! Give your sales rep a call or send us a message telling us what style you're interested in and we'll handle the rest.

Question 6

What is Tencel?

Accepted Answer

Our TENCEL™ products are found in our exclusive Jacaranda line; they are incredibly soft and shiny, creating carpets and rugs with a silk-like texture that beautifully reflects the light.

TENCEL™ fibres are soft strong, sustainable, and biodegradable
TENCEL™ moisture absorption properties mean it harbours fewer bacteria for a healthier living environment
All TENCEL™ ranges can be colour matched to fabric, paint, Pantone or pom
Low tog ratings compatible with underfloor heating
Less sensitive to water spillages than viscose
Easier to clean than other cellulosic fibres such as viscose

Question 7

What's the difference between Yak wool and regular wool?

Accepted Answer

Yak wool comes from the coats of yaks that have long shaggy hair and a thick wool undercoat. The undercoat is the most desirable for manufacturing into a material. Yak wool is naturally brown in colour and tends to have a higher sheen than regular wool and its sheen gives the fibres a fine cashmere texture and look. Yak wool has similar properties to other natural fibres, such as breath-ability, static resistance and stain resistance.

Frequently asked questions